Autopilot Agency

Build order

What we’re building.

A plain list of what is live, what is being built, and what comes later. Three things are live today. Everything else on this page is not live yet, so it is written with “could” and marked Being built or Later.

Live today.

These three exist now. Nothing else on this page is live.

  • Free missed-call check

    Available now

    A free check of what happens when you can’t pick up, done by hand, with no obligation.

    See what a write-up could look like

  • Enquiry form

    Live

    Tell us about your business and we reply by email. You tick a box to agree before it is sent.

    Go to the form

  • Website chat

    Live

    Ask a question about Autopilot Agency on the home page. It is an AI, not a person, and chats may be recorded.

    Open the home page

Being built, in this order.

None of these is live yet. We say what each could do, not what it does.

  1. Receptionist

    Being built

    It could answer on your website chat, take a name, a number and a suburb with the person’s consent, and pass the details on to you by email.

    You stay in charge. It would say it is an AI in its first message. It would not give a quote, promise a time or give advice, and you would decide every callback.

    Gate 1 · Needs to pass its test with made-up data

  2. Follow-up

    Being built

    It could write polite follow-ups to people who have enquired, and you would approve each message before it goes.

    You stay in charge. Follow-ups would go by email, no more than two to one person, and would stop when that person says stop. The owner records every stop and acts on it within one working day.

    Gate 2 · Can go live only after Gate 1 has passed

  3. Lead capture

    Being built

    It could keep the details of each enquiry together in one place for your business.

    Kept apart. Your enquiries would be kept separate from every other business’s and would not be used for anyone else’s. No real business’s details would go in until the agreement that protects them is in place.

    Gate 3 · Can go live only after Gate 2 has passed

How each one moves forward.

We do not give dates. Each assistant sits behind a gate: a short list it must pass before we call it live. The next one can go live only after the one before it has passed.

  1. A written plan

    A one-page plan for the assistant: its job, what it must never do, where you approve, and what information it touches.

  2. A test with made-up data

    It must pass a pass-or-fail list using invented names and details. Anything we show from these tests is labelled Demo, fake data.

  3. Every public line checked

    The words we use about it are checked before they go on this site. Until it passes, the label is Being built and the verb is “could”.

  4. A real business

    It runs for a real business that has agreed to it, with an agreement in place about how that business’s customers’ details are handled. Then, and not before, it is marked Live.

Later.

These come after the three above. They are not live yet and not started, so we say little about them.

  • Customer care

    Later

    It could help look after the people who already use your business.

  • Sales

    Later

    It could help with the steps between an enquiry and a job.

  • Marketing

    Later

    It could help you tell people about your work, with you approving what goes out.

  • Company knowledge

    Later

    It could keep the facts about your own business in one place, so the assistants use your facts.

Each of these would need its own plan, test and legal check before it goes live.

Rules for every assistant.

Before any of them goes live, it must meet all of these.

  • It says it is an AI in its first message, and tells people that chats may be recorded.
  • It does not give legal, medical, safety or financial advice, give a quote or promise a time.
  • It stops when someone says stop. The owner records every stop and acts on it within one working day.
  • It does not contact anyone who has not already contacted you.
  • Anything sensitive comes to you to approve before it is sent.
  • Each business’s details stay apart from every other business’s.
  • Our services will be month-to-month, with no lock-in contract. How to cancel is set out in our Terms.
  • How your customers’ details are handled is set out in plain words in our Privacy Policy.
  • If this is an emergency, such as a gas leak, fire, carbon monoxide or someone hurt, call your local emergency number now (in South Africa 112 from a mobile phone, in the US 911). We can't respond to emergencies.

Want to talk about what you need?

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The owner

Autopilot Agency is a South African business building missed-call help for plumbing, heating and electrical firms, starting in South Africa.